However, sync issues don’t mean you do have a virus or any security problems. It’s a good idea to scan your PC just to be safe. Can OneDrive sync issues be caused by a virus? Moving a file out of a frozen or stopped OneDrive sync folder and resuming the syncĤ.Common ways to resolve most sync issues on all devices include: You can use most of the same troubleshooting steps. What if I’m having OneDrive sync issues on another device besides a Windows PC? This is especially true when you’re trying to sync or even upload over 100,000 files at once. Depending on how much needs to sync, the process can take anywhere from a few seconds to a few hours or more. This means the more files and folders you have, the longer the process will take. OneDrive has to re-establish a connection with every file and folder you choose to sync. Also, you can access OneDrive’s settings by right-clicking the OneDrive folder in File Explorer. To fix the problem, start with our guide to restoring a missing icon. If you’re using the OneDrive app downloaded from or as part of Microsoft Office, you should see an icon in your notification tray. If you’re using the OneDrive app from the Microsoft Store, you won’t see an icon. Select “Firewall & network protection”.įrequently Asked Questions 1.For “Windows Security and Firewall”, go to Start and type “Windows Security”.This is also true for any other antivirus or firewall you may be using. Even if you’ve used OneDrive for years, a recent security update to Windows Security may cause the antivirus solution to see OneDrive as a threat. Whitelist OneDriveĭespite OneDrive being a Microsoft product, the Windows Firewall and Windows Security (formerly known as Windows Defender) might try to block the connection. Turn them back on once your sync issues have resolved. While they’re off, don’t do anything else online until the syncing process is finished. If you’re having OneDrive sync issues, try temporarily turning off both your antivirus and firewall. This is especially true if you haven’t used it in a while or you’re suddenly syncing or downloading a large number of files. Occasionally, your antivirus or firewall might conflict with OneDrive. Temporarily Turn Off Antivirus and Firewalls If you’re syncing a large number of files, you may notice your connection slow down as OneDrive prioritizes itself over other online activities.ġ0. For best results, select “Don’t limit” under both categories.Another problem may be that your Internet connection is down. If this option isn’t available, you aren’t signed into OneDrive and should see an option to sign in. Right-click your OneDrive icon in your notification try and select “View Online”.This can happen if you’ve recently changed your password or the connection might have been broken after an update. Your OneDrive sync issues might be tied to an account access issue. For instance, you can use OneDrive to backup files, but if you don’t need to sync them, just upload them without syncing with your PC. Microsoft recommends only syncing what you actually need to.
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